8 Common Objections
We're all set
That's okay.
How's it working out with your current vendor?
It sounds like you're happy with what you have.
Would you be open to reviewing what your options are, just to see if there are opportunities beyond what you have now, to avoid confusion between people on the team? Not for now, but just so you have this in your back pocket, for the future. Is that something you'd be open to?
How's it working out with your current vendor?
It sounds like you're happy with what you have.
Would you be open to reviewing what your options are, just to see if there are opportunities beyond what you have now, to avoid confusion between people on the team? Not for now, but just so you have this in your back pocket, for the future. Is that something you'd be open to?
Call back another time
Another time?
(pause, listen)
When would be a better time?
(pause, listen)
Would you be opposed to putting something on the calendar so I don't do you a disservice and contact you at the wrong time?
(if they aren't specific or it feels like they're brushing you off)
Maybe I'm misreading, but it sounds like you're not interested, which is perfectly okay. It's okay if you want to fire me. I've been fired 11 times today (if you're feeling spicy).
(pause, listen)
When would be a better time?
(pause, listen)
Would you be opposed to putting something on the calendar so I don't do you a disservice and contact you at the wrong time?
(if they aren't specific or it feels like they're brushing you off)
Maybe I'm misreading, but it sounds like you're not interested, which is perfectly okay. It's okay if you want to fire me. I've been fired 11 times today (if you're feeling spicy).
I'M TOO BUSY
I'm sorry. It sounds like I caught you at the worst possible time.
I'm probably prying here, but is it because you're crazy busy, is people development not really a priority right now, or do you hate getting cold calls as much as I hate making them?
I'm probably prying here, but is it because you're crazy busy, is people development not really a priority right now, or do you hate getting cold calls as much as I hate making them?
WE JUST CHANGED VENDORS
Just switched?
Sounds like you're happy.
I know this probably sounds pushy, but would it be okay if I contacted you during renewal time to see if you'd like to review what your options are? (if yes, ask when).
Sounds like you're happy.
I know this probably sounds pushy, but would it be okay if I contacted you during renewal time to see if you'd like to review what your options are? (if yes, ask when).
budget
That's okay.
Other than price, is there anything holding you back from taking a look?
Would it make sense to explore your options so you're prepared when the budget is reevaluated? (or whatever the specific budget objection is).
Other than price, is there anything holding you back from taking a look?
Would it make sense to explore your options so you're prepared when the budget is reevaluated? (or whatever the specific budget objection is).
not interested
I get it. I know you didn't ask me to call you.
Before we hang up, if it's not asking too much, is it that my timing is off or is people development just not a priority right now?
(if they say not a priority)
That's okay. Sounds like you have multiple things competing for your time and resources. (pause)
If I'm not prying too much, what's got your focus at the moment?
Before we hang up, if it's not asking too much, is it that my timing is off or is people development just not a priority right now?
(if they say not a priority)
That's okay. Sounds like you have multiple things competing for your time and resources. (pause)
If I'm not prying too much, what's got your focus at the moment?
SEND ME INFORMATIon
Sure thing. What specific information would you like/be helpful for you?
(if they're specific):
Would it make sense if I asked you a few questions so I don't do you a disservice by sending you irrelevant information?
OR "We both know emails get easily lost in the flow of the inbox. Can I ask you a few questions so you'll have a better idea if it's worth finding some time to connect?"
(ask pointed questions about what they currently use for systems, or what their priorities are in people development, etc.)
- could lead to: "Based on what you just said, it sounds like you ______ (don't have any systems in place and could benefit by looking at what leadr does, or are using systems that focus only on the congregation, so could benefit from looking at what leadr does for the staff, or are in the midst of a lot of transition, and while it is difficult, you could benefit from looking at what leadr does to help your team process the transition well).
(If they're not specific or it feels like they're brushing you off):
Maybe I'm misreading, but it sounds like this might not be a priority now which is perfectly okay. I know you didn't ask me to call you.
(if they're specific):
Would it make sense if I asked you a few questions so I don't do you a disservice by sending you irrelevant information?
OR "We both know emails get easily lost in the flow of the inbox. Can I ask you a few questions so you'll have a better idea if it's worth finding some time to connect?"
(ask pointed questions about what they currently use for systems, or what their priorities are in people development, etc.)
- could lead to: "Based on what you just said, it sounds like you ______ (don't have any systems in place and could benefit by looking at what leadr does, or are using systems that focus only on the congregation, so could benefit from looking at what leadr does for the staff, or are in the midst of a lot of transition, and while it is difficult, you could benefit from looking at what leadr does to help your team process the transition well).
(If they're not specific or it feels like they're brushing you off):
Maybe I'm misreading, but it sounds like this might not be a priority now which is perfectly okay. I know you didn't ask me to call you.
Referred to other contacts
That's great.
Sounds like you don't handle people development?
Thanks for being so helpful, I know it's not your job to help random people who are lost. Would you mind helping me with their contact information?
Would it be okay if I mentioned you sent me their way?
Sounds like you don't handle people development?
Thanks for being so helpful, I know it's not your job to help random people who are lost. Would you mind helping me with their contact information?
Would it be okay if I mentioned you sent me their way?
7 Common Voicemail Tracks
first vm
second vm
third vm
friday vm
fourth vm
final vm
lost opp
6 Common Denomination Partners
Baptist
presbyterian
assembly of god
methodist
non denominational
lutheran